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Customer Success Engineer

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Job Details

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    Pay Rate
$95k
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    Location
Remote
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    Job Type
Full time
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    Date Posted
6 months ago
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Overview

The Customer Success (CS) Engineering role will take leadership in ensuring the quality and success of current and future implementations of the EpochField product. A large part of this position is working with Product Development teams to build, automate, execute and maintain a comprehensive Testing and Quality Assurance strategy for the EpochField product. Additionally, this technical position will  support the triage, testing, identification of product defects, and working alongside of the Product Development team in resolving customer support tickets. The position will require the following activities to be performed by the CS Engineer:

  • Development and maintenance of automated unit test cases and functional test cases
  • Coordination and communication of testing results regularly throughout the product release cycle
  • Coordinate the execution of release-level software compatibility
  • Ensures the regular testing of User Interfaces and User Experience
  • Develop and coordinate server-side performance and load testing
  • Maintenance and upkeep of test environments and resources
  • Analysis, testing and coordination of fixes related to customer support tickets

Successful candidates will have the opportunity to lead and nurture a culture of superior software quality at Epoch Solutions Group.

Essential Skills

  • BA or MS in Computer Science, Engineering, or equivalent
  • C# .NET / Xamarin experience (3-5 years)
  • Python and JavaScript (Angular) programming (1-3 years)
  • NUnit test development
  • Strong knowledge of Mobile and Web Services Security
  • RESTFul Web Services knowledge
  • Strong communication skills
  • Able to work in an Agile team environment

Required Skills

  • Solid experience with Microsoft Visual Studio
  • Visual Studio Unit Test Framework
  • AngularJS or other similar JavaScript frameworks
  • Process automation experience
  • Mobile application development and testing experience
  • Web Application and Web Services testing experience
  • Familiar with Fiddler and web testing frameworks
  • Python
  • SQLite
  • XML
  • JSON

Desirable Skills

  • Esri’s ArcGIS – ArcGIS Pro, ArcGIS Server, ArcGIS Enterprise
  • Test/QA certification such as, for example, ISTQB or similar
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