Our Network Engineers support a wide range of data communication hardware, software, and cloud-based connectivity. This person works with several groups to design, build, and support the on-prem and cloud infrastructure, implement software features, research innovative solutions, and provide necessary maintenance and troubleshooting. This person specifies, configures, installs, troubleshoots, upgrades, and administers WAN/LAN hardware and software, cloud connectivity and integrations, and various monitoring tools.
Required Knowledge, Skills and Abilities
Related Work Experience:
Strong knowledge of Cisco and/or Meraki hardware and management software on a mid to large size network.
Experience with Fortinet or Cisco firewalls and their associated features
Strong knowledge of IP routing protocols including BGP and OSPF
Strong knowledge of IP addressing including CIDR, supernetting and subnetting.
Experience with NMS software and technologies (SNMP, NetFlow, Syslog, etc)
Solid understanding of voice and data wiring and communication protocols.
Knowledge of cloud-based connectivity options and integrations with major providers
Must have excellent troubleshooting skills and be able to diagnose complex network problems.
Ability to take ownership of an issue, problem, or project and see it through to completion.
Must be a teamwork oriented, self starter who can effectively manage their own project schedule and deadlines with minimal supervision.
Ability to learn new technologies rapidly and adapt to industry changes on a consistent ongoing basis.
Clear, concise, and understandable verbal and written communications with customers, vendors and IT staff. Ability to communicate technical information in a non-technical manner.
Ability to adjust schedule appropriately to manage multiple, changing priorities as well as emergencies.
Understanding of current industry trends, directions and products.
Formal Education or Equivalent:
At least three years of experience administering a medium to large scale LAN/WAN and Hybrid-cloud environment
High-school diploma or general education degree required.
College degree in computer-related science or Cisco certifications preferred.
Skills / Knowledge Required:
Responsibilities:
Provide a high level of customer service.
Manage WAN/LAN infrastructure.
Assist in architecting the WAN/LAN infrastructure
Regularly monitoring system usage, capacity and availability.
Develop and execute procedures for optimizing WAN/LAN performance and capacity.
Assist in the administration of Cisco and Meraki routers and switches, wireless access points, VPN equipment and related network hardware.
Work closely with direct supervisor to coordinate all hardware and software changes.
Perform network maintenance and work through vendors to resolve issues.
Manage Fortinet Firewall infrastructure
Assist in supporting and maintaining the Fortinet-based firewall platforms
Regularly monitoring system usage, capacity and availability.
Evaluate and specify new hardware, software and procedures.
Leads or participates in implementation of departmental system projects.
Participate in on-call rotation
Diagnose and resolve complex hardware, routing and system problems.
Use structured and systematic approach to gather information and identify cause of problem.
Understand the urgency of the problem and the impact on customers.
Initiate contact with hardware and software vendors as necessary to resolve problems.
Develop and implement temporary circumventions to be used if immediate resolution is not feasible.
Ensure direct supervisor is kept appraised of problem status.
Maintain and develop technical knowledge and skills to support the variety of hardware and software in use in the company.
Performs administrative duties and participates in departmental activities.
Technical Competencies
Knowledge and demonstrated skills with the following products:
Cisco IOS and Cat-OS
Cisco Routers, Switches, Cisco ASA, Cisco Wireless Access Points, VPN concentrators
Meraki devices (access points and switches) preferred
Hybrid-cloud integrations and support, including SaaS and IaaS (Azure preferred)
SSL VPN Appliances and various remote connectivity and security technologies
Exposure to the following:
MPLS
HSRP
BGP, EIGRP, OSPF
IPSEC (client and site to site)
SSL VPN
ISDN
802.1x
WPA/WPA2 (enterprise)
VLANs, VTP and 802.1q
QoS and CoS
NetFlow, SNMP, Syslog
802.11b and 802.11g
Etherchannel
Fiber optics
IP Route summarization
CIDR, Subnetting and Supernetting
Radius & TACACS
Cisco Virtual switching (VSS)
Multicast
OTHER
This position offers the flexibility of working from home full time
Must be flexible enough to accommodate after hours assignments and support.
Minimal travel required to implement new technologies or support the network