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Network Systems & VOIP Administrator



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Job Details

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    Pay Rate
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Denver, CO
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    Job Type
Full time
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    Date Posted
8 months ago
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The primary purpose of this position is to:

  • Monitor, maintain, support, and improve the Delta Dental of Colorado network and VOIP systems.
  • Provide technical leadership for project definition, analysis, and recommendations for the purchase and installation of new voice and data services and associated hardware and software.

Key Responsibilities:

  • Manage all aspects of the network environment including Firewall, LAN, Wireless, VPNs, and MPLS networks.
  • Configures the network environment according to best practices
  • Recommend appropriate procurement of telecommunication services, data services, equipment, and corresponding software technologies.
  • Design voice and data systems and architecture.
  • Manage 3rd party vendors related to Network and VOIP systems, including the installation of communications hardware as needed.
  • Recommend network and infrastructure design, including research and analysis of the business’ telecommunication and network needs.
  • Evaluate network contractors’ performance for compliance with terms and conditions of contracts. Ensure timely submission of technical progress and deliverables.
  • Manage the physical, mobile, and wireless security infrastructure, looking at both internal and external threats. Perform ongoing security review, reports security breaches, distribute security information and updates as available.
  • Ensure compliance with HIPAA, SOC 2, and Delta Dental Plans Association security standards.
  • Manages remote access of company resources, including remote connectivity technologies such as VPNs, and the associated security for these technologies.
  • Prepare and coordinate purchase order requests, provides necessary documentation and justification for purchases above the position’s purchase limits.
  • Recognize and analyzes technical problems and processes, conduct research, summarize results, and make appropriate recommendations.
  • Establish and maintain documentation to track inventory of all telecommunication and network equipment, ensuring that hardware and software is up to date, that license and support contracts are current, and to monitor and plan for technology end of life cycles.
  • Monitor VOIP phone system and contact center performance and implement needed changes based on findings.
  • Available for after-hours maintenance and related after hours work as necessary, including production impacting updates and changes.
  • Work with the business to understand needs related to network and VOIP technology, with an emphasis on building a strong relationship with operational departments.
  • Assist with setting the department’s strategic direction to ensure that it is in line with the company’s short term and long-term goals.
  • Collaborate with other IT Infrastructure staff to conduct maintenance, carry out projects, and assist with escalated issues.

Required Experience:

  • Strong understand of network routing technologies including BGP
  • Strong understanding of Firewall technologies including next generation firewalls(Cisco preferred), including advanced configuration of firewalls
  • Strong Understanding Of Wireless Networks(Cisco Meraki preferred)
  • Strong understanding of network switching including all OSI models, and the various technologies within
  • Strong knowledge of Telecommunication and VOIP environments, both on premise and in the cloud. (Genesys pure connect experience is preferred)
  • Networking technologies including VPNs, MPLS, DHCP, DNS, IPSEC, and wireless network protocols
  • Storage Area Network (SAN) device networking including ISCI
  • Solid knowledge of information technology security systems.
  • Solid knowledge of Unified Communications, including voice mail, electronic fax, email, and text.
  • Expert Computer Skills.
  • Expert knowledge of information technology, network and security concepts and technologies.
  • Excellent written and verbal communication skills with the ability to effectively communicate and interact with all levels of personnel.


  • 7+ years administering all aspects of networks (Cisco & Meraki experience a plus)
  • 7+ years administering VOIP phone systems (experience with cloud and on-premise preferred) o Excellent communicator
  • Team player
  • Certificates are a plus (e.g. CCNA, CCIE, etc.)
  • Degree in Computer Science, or four or more years of experience in lieu of a degree


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