The Principal Systems Analyst is responsible for advancing Application Services’ technologies and practices, and leading the analysis and design, configuration, testing, maintenance, and support of Douglas County business applications to ensure effective application services delivery and support enterprise strategies.
The person in this role is also responsible for working with Information Technology (IT) Infrastructure Services to ensure cloud and/or server platform and security needs of applications are met. In coordination with the IT Project Management Office, the person in this role will assist in defining project scope, requirements, and timeline.
The Principal Systems Analyst – JDE applies JD Edwards technology and third-party vendor solutions to provide products, solutions, data, and analytical services. Business offices and departments typically involved with these capabilities include Human Resources, Payroll, Finance, Budget, County Administration, Clerk & Recorder, Human Services, Sheriff’s Office, and Treasurer’s Office.
The Principal Systems Analyst – JDE leads the implementation and maintenance of our company’s JDE applications and integrations in a manner consistent with IT procedures and practices under the general supervision of the IT Manager- People and Administration.
Generally, the hiring range is $97,757-$122,196. Qualifications, education and experience as it relates to the position will be taken into consideration when determining hiring salary.
ESSENTIAL DUTIES AND RESPONSIBILITIES: (The following examples are illustrative only and are not intended to be all inclusive.)
Consult with business staff on process and service improvements enabled by information technology
Elicit, document, and analyze business requirements and develop solution requirements
Evaluate fit of in-use solutions and available market alternatives to solution requirements
Develop and enhance solution architecture
Develop solution designs consistent with solution architecture
Develop test plans to verify solution designs and confirm that solution requirements are met
Install software onto existing infrastructure
Configure software applications
Test software applications to verify correct installation and configuration
Test software application monitoring, backup/restore, failover, and disaster recovery
Maintain CMDB, runbooks, and other documentation to facilitate effective application lifecycle management
Plan and implement change to software applications
Monitor and manage software application availability, capacity, and performance
Respond to and mitigate incidents related to software applications
Investigate and correct problems related to software applications
Develop deployment, roll-back, cutover, migration, upgrade, and other technical plans.
Collaborate with Project Managers on project WBS and schedule
Act as team lead or project manager for assigned activities
Assists business units in development and implementation of their strategic objectives, policies, procedures, and standards. Acts as a leading contributor to Project and Program teams and to Steering Committees.
Evaluates techniques and processes and makes recommendations that will improve the division’s effectiveness and capabilities.
Develop and maintain relations with 3rd party support and vendors
Mentors and trains team members in IT methods, practices, and tools
Performs other duties as assigned including, but not limited to participating in projects where their skills are applicable. This could include, but are not limited to, work on business intelligence efforts, workflow, and web page content management.
Position-Specific Essential Duties and Responsibilities
Maintain awareness and facility with JDE software and communicate about best practice application of JDE software in the context of Douglas County operations.
Use in-depth knowledge of HR module and Finance modules to provide effective solutions to the HR & Payroll teams and to address business scenarios. Knowledge of the interdependency between HR module and Payroll is essential for making design decisions.
Document work conducted or needed on JDE modules, including reduction of customizations, improvements to look and feel, functionality, workflows, and data integrations.
Provides support for all JDE functions inclusive of E1 pages, payroll, vertex, Employee Self Service as well as adjunct functions.
Lead any modifications to interfaces with Enterprise One including BI Publisher, Orchestrator and any third-party products.
Drive the execution of multiple work streams by identifying customer and operational needs, translating business strategy into actionable business, functional and non-functional requirements.
Manage external resources while coordinating with internal resources to lead the evolution of applications, systems and/or processes to a desired future state.
SUPERVISION RECEIVED: Works under broad direction. Work is often self-initiated. Is fully responsible for meeting allocated technical and/or project/supervisory objectives. Establishes milestones and has a significant role in the assignment of tasks and/or responsibilities.
SUPERVISORY RESPONSIBILITIES: This position may have supervisory responsibilities delegated from an IT Manager, and functions in a lead capacity in collaborating with cross-functional teams.
INDEPENDENT JUDGMENT: Incumbent is given broad terms and format, allowing a great amount of latitude and individual judgment to accomplish goals and achieve desired results.
EDUCATION and/or EXPERIENCE:
Minimum level of formal education required to perform the essential a bachelor’s degree in Management Information Systems, Geographic Information Systems, Computer Information Systems, or a closely related field from an accredited college or university is required.
Ten years’ experience in an internally focused IT role supporting business applications is required.
Ten years’ experience of platform development, configuration, and support of COTS, SAAS or PAAS applications is required.
Ten years’ experience working within Waterfall or Agile Methodologies is required.
Ten years’ experience in an internally focused IT role supporting Human Resources, Payroll and/or Finance functions is required.
Three years’ experience implementing and/or supporting HR functions, using the JD Edwards Enterprise Resource Planning System.
Experience with local government business processes is preferred.
Software development / support experience is preferred.
Business analysis and financial analysis experience is preferred.
Project management and/or cross-functional team leadership experience is preferred.
ITIL certification, Prosci certification, Lean Six Sigma (or similar) certification are preferred.
KNOWLEDGE, SKILLS AND ABILITIES:
An expert knowledge of systems integration, application security, business process and logical data modeling is required.
An expert knowledge of software application configuration, testing, and support in a multiplatform environment (Windows Server and/or Unix/Linux environments and/or cloud platform).
An expert knowledge of Human Capital Management and Payroll processes.
Knowledge of JDE technologies such as Orchestrator, UX One, AIS, Business Services (BSSV) and ADF.
Knowledge of ReportsNow.
Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
Knowledge of electronic equipment, and computer hardware and software, including applications and programming.
Knowledge of principles and processes for providing customer and personal services.
Application Support: Drafts and maintains procedures and documentation for applications support. Manages application enhancements to improve business performance. Advises on application security, licensing, upgrades, backups, and disaster recovery needs. Ensures that all requests for support are dealt with according to set standards and procedures.
Business Analysis: Takes responsibility for investigative work to determine business requirements and specify effective business processes, through improvements in information systems, information management, practices, procedures, and organization change. Selects, adopts, and adapts appropriate business analysis methods, tools and techniques, selecting appropriately from predictive (plan-driven) approaches or adaptive (iterative/agile) approaches. Collaborates with stakeholders at all levels, in the conduct of investigations for strategy studies, business requirements specifications and feasibility studies. Prepares business cases which define potential benefits, options for achieving these benefits through development of new or changed processes, and associated business risks.
Methods and Tools: Provides advice, guidance, and expertise to promote adoption of methods and tools and adherence to policies and standards. Evaluates and selects appropriate methods and tools in line with agreed policies and standards. Implements methods and tools at program, project and team level including selection and tailoring in line with agreed standards. Manages reviews of the benefits and value of methods and tools. Identifies and recommends improvements. Contributes to organizational policies, standards, and guidelines for methods and tools.
Requirements Definition and Management: Plans and drives scoping, requirements definition and prioritization activities for large, complex initiatives. Selects, adopts, and adapts appropriate requirements definition and management methods, tools and techniques selecting appropriately from predictive (plan-driven) approaches or adaptive (iterative/agile) approaches. Obtains input from, and formal agreement to, requirements from a diverse range of stakeholders. Negotiates with stakeholders to manage competing priorities and conflicts. Establishes requirements baselines. Ensures changes to requirements are investigated and managed. Contributes to the development of organizational methods and standards.
Software Design: Designs software components and modules using appropriate modeling techniques following agreed software design standards, patterns, and methodology. Creates and communicates multiple design views to identify and balance the concerns of all stakeholders of the software design and to allow for both functional and non-functional requirements. Identifies and evaluates alternative design options and trade-offs. Recommends designs which take into account target environment, performance security requirements and existing systems. Reviews, verifies, and improves own designs against specifications. Leads reviews of others’ designs. Models, simulates or prototypes the behavior of proposed software to enable approval by stakeholders, and effective construction of the software. Verifies software design by constructing and applying appropriate methods.
Testing: Coordinates and manages planning of the system and/or acceptance tests, including software security testing, within a development or integration project or program. Takes responsibility for integrity of testing and acceptance activities and coordinates the execution of these activities. Provides authoritative advice and guidance on any aspect of test planning and execution. Defines and communicates the test strategy for the project. Manages all test processes, including test plans, resources, costs, timescales, test deliverables and traceability. Manages client relationships with respect to testing matters. Identifies process improvements and contributes to corporate testing standards and definition of best practice.
Communicates effectively, both formally and informally.
Facilitates collaboration between stakeholders who have diverse objectives.
Analyses, designs, plans, executes, and evaluates work to time, cost, and quality targets.
Analyses requirements and advises on scope and options for continuous operational improvement.
Takes all requirements into account when making proposals.
Demonstrates creativity, innovation, and ethical thinking in applying solutions for the benefit of the customer/stakeholder
Advises on the available standards, methods, tools, and applications relevant to own specialty and can make appropriate choices from alternatives.
Maintains an awareness of developments in the industry.
Takes initiative to keep skills up to date.
Assesses and evaluates risk.
Proactively ensures security is appropriately addressed within their area by self and others.
Contributes to the security culture of the organization.
CERTIFICATIONS, LICENSES, & REGISTRATIONS:
This position requires successful completion of a criminal background check including fingerprinting through a national database.
Must possess a valid Colorado Driver’s License upon hire, with complying insurance. Review of motor vehicle record is required at time of hire and periodically throughout employment.
Physical Work Environment: Work is generally performed in a typical office environment. Drives to various County buildings as needed. Ability to work beyond scheduled hours and respond to production issues and business needs in a time critical manner is required.
IT positions that support the GIS function also support the EOC and are required to participate in an on-call rotation.
Physical Demands: Position is primarily sedentary. Requires the ability to communicate clearly and professionally, understand and be understood. Frequent computer use.
Material and Equipment Directly Used: Personal computer, telephone, iPad or similar device, office equipment such as scanner, copies, and fax machine. May use audio/visual equipment for presentations.