Our Client grew up in the Cloud offering VMware Private Cloud solutions and has revolutionized storage attached support for VMware Cloud on AWS. The company is now evolving to a Multi-Cloud platform geared to support portability between Clouds. They continue to innovate on the connectivity and distribution of workloads between Cloud destinations stitched to our multi-Cloud network fabric.
They are a profitable, venture-backed, rapidly growing provider delivering innovative multi-cloud data services to Enterprises on a global basis. If you are a highly motivated individual with a genuine interest in technology, a passion for delivering a world class customer experience, we have the perfect job for you!
We are seeking a strong Product Operations Leader to measure and improve the customer experience across all aspects of the customer journey
Their Cloud Data Services platform provides a high-speed, low-latency data service infrastructure accessible from native cloud provider environments simultaneously. This allows volumes, which can scale to 10s of petabytes and hundreds of gigabits of throughput, to be accessed from multiple clouds, without moving data or making copies, enabling access to features and capacity across clouds, while simplifying environments. They continue to add additional capabilities on top of this core functionality enabling data movement, snapshotting, recovery, and more.
Oversee Product Catalog and related SKU management across multiple distribution channels
Work with Alliance Partners to maintain SKU and Pricing
Develop KPIs across the customer journey to measure the Operations performance in delivering, maintaining, and renewing the company products
Identify Product defects and spearhead work groups to improve / resolve with the Operations and Development teams
Continuously improve Product documentation and keep documentation current for the Operations teams
Work closely with Operations teams to establish training curriculums for onboarding employees and ongoing education
Establish time and motion studies to precisely quantify the OpEx investment across customer interaction points
Working to develop Vendor Quote data repository with Procurement of vendor hardware configurations and cost metrics
Working with Product Management/Finance to develop business case assumptions for Alliance deal support
Develop product tools (FAQs, ROI/TCO analysis, use cases) in conjunction with marketing
Develop, measure, and report key metrics related to the product line, updating organizational stakeholders on progress and identifying areas of improvement
4+ years relevant work experience, including prior Product, Finance, or Operations experience
Fluent knowledge of Cloud technology concepts and competitive landscape.
Hands-on experience modeling Excel, formula creation and reporting tools.
An understanding of process re-engineering, business intelligence and developing workflow automation
Enjoys a transparent, high-communication environment
BS in Business, Marketing, Computer Science or a related field or equivalent experience; MBA a plus
Outstanding communication, presentation and leadership skills
Excellent organizational and time management skills
Sharp analytical and problem-solving skills
Attention to detail