Our client is a management consulting firm, assisting tech firms across the country with a variety of MSP IT projects.
Your work will include, but not be limited to:
- Work with a variety of external clients and their technologies to provide Tier 2 and Tier 3 technical support to ensure clients’ business operations run without interruption
Identify and resolve problems related to PC and server hardware and software, mobile devices, AV equipment, network services and any other technical issues that may arise for external clients
Receive, prioritize, document and resolve end-user requests
Project work including migrations, upgrades, security audits, as well as research and implement new technologies
Lead and mentor others on technical support team
Support clients in a rotational, on-call environment
- Associate’s degree required; Bachelor’s degree preferred
5+ years of technology experience is required; consulting experience preferred
Demonstrated experience with the following: networking, server administration, hardware support, LAN, WAN, WLAN and WWAN design and implementation
MCSE, MCIT, CCNA, A+ or Security+ certification strongly desired
Our client is a nationally recognized public accounting, consulting, and wealth management firm, consistently ranked as one of FORTUNE magazine’s “100 Best Companies to Work For,” and “20 Best Workplaces in Consulting & Professional Services.” Their supportive network of well-rounded professionals is excited to catapult your growth and help pave your pathway to professional excellence.