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Tier 2/3 Managed Service Provider Consultant

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Job Details

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    Pay Rate
$85k
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    Location
Denver, CO
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    Job Type
Full time
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    Date Posted
2 weeks ago
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Overview

Our client is a management consulting firm, assisting tech firms across the country with a variety of MSP IT projects.

Your work will include, but not be limited to:

  • Work with a variety of external clients and their technologies to provide Tier 2 and Tier 3 technical support to ensure clients’ business operations run without interruption

  • Identify and resolve problems related to PC and server hardware and software, mobile devices, AV equipment, network services and any other technical issues that may arise for external clients

  • Receive, prioritize, document and resolve end-user requests

  • Project work including migrations, upgrades, security audits, as well as research and implement new technologies
    Lead and mentor others on technical support team

  • Support clients in a rotational, on-call environment


The qualifications.

  • Associate’s degree required; Bachelor’s degree preferred

  • 5+ years of technology experience is required; consulting experience preferred

  • Demonstrated experience with the following: networking, server administration, hardware support, LAN, WAN, WLAN and WWAN design and implementation

  • MCSE, MCIT, CCNA, A+ or Security+ certification strongly desired



The difference.

Our client is a nationally recognized public accounting, consulting, and wealth management firm, consistently ranked as one of FORTUNE magazine’s “100 Best Companies to Work For,” and “20 Best Workplaces in Consulting & Professional Services.” Their supportive network of well-rounded professionals is excited to catapult your growth and help pave your pathway to professional excellence.

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