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Travel Coordinator



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Job Details

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    Date Posted
10 months ago
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Travel Coordinators work hand-in-hand with the care coordinators to arrange flights and hotel accommodations for our members. Responsibilities include booking flights and hotel accommodations for our members, preparing travel itineraries; uploading documents into the computer system; and working with accounting to reconcile travel-related charges. The Travel Coordinator may interface with Care Coordinators, travel agents, and possibly plan members. The Travel Coordinator will report directly to the Manager of Care Coordination.

Primary Duties and Responsibilities (Essential Functions)

  • Works with care coordinator to provide travel options, information, and itineraries to patients, delivering excellent customer service to internal and external customers
  • Coordinates travel arrangements for patients undergoing surgery, taking their medical needs and requirements into consideration to ensure their safety and comfort
  • Utilizes critical thinking and problem-solving skills to arrange the most suitable and cost-effect travel options
  • Works with travel agency as necessary
  • Builds travel itinerary’s for patients and maintains timely and accurate documentation in SalesForce
  • Works with accounting to reconcile travel charges
  • Organize, prioritize workload anticipating potential issues and pro-actively addresses them
  • Escalates potential issues to management and helps identifying training opportunities
  • Complies with company policies
  • Be willing and available to work overtime as needed

Supervisory Responsibilities

There are no supervisory responsibilities with this role.

Qualifications & Skills

  • A minimum of 2 years travel industry experience
  • Preferable but not required working knowledge of standard office applications and GDS travel


  • Excellent customer service, negotiation, and communication skills
  • Must be able to work independently and exercise good judgement
  • Strong organizational and problem-solving skills are critical
  • Ability to juggle multiple issues, projects, and deadlines in a fast-paced environment
  • Must have strong attention to detail and follow-through abilities
  • Ability to adapt to change and positive attitude
  • High attention to detail
  • Working knowledge of Microsoft Office and contact center-style phone systems


  • Problem Solving – Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem solving situations; Uses reason even when dealing with emotional topics.
  • Customer Service – Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments.
  • Oral Communication – Speaks clearly and persuasively in positive or negative situations; Listens and gets clarification; Responds well to questions; Demonstrates group presentation skills; Participates in meetings.
  • Written Communication – Writes clearly and informatively; Edits work for spelling and grammar; Varies writing style to meet needs; Presents numerical data effectively; Able to read and interpret written information.
  • Teamwork – Balances team and individual responsibilities; Exhibits objectivity and openness to others’ views; Gives and welcomes feedback; Contributes to building a positive team spirit; Puts success of team above own interests; Able to build morale and group commitments to goals and objectives; Supports everyone’s efforts to succeed.


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